Are Hidden Gaps Stifling Your Business Success?
Hidden gaps in your business quietly derail performance, frustrate employees, and leave customers disappointed. These gaps create costly chaos that’s hard to trace. The Gap View helps leaders find and fix the gaps. In this blog, we’ll show you how to spot gaps, understand the disruption they cause, and take action to get your business running smoothly.
When Gaps Multiply into Chaos
A ‘gap’ is simply the difference between where you are and where you want to be.
When gaps in business lead to misalignment across essential systems like strategy, people, processes, and technology, they create chaos, noise, and waste. We call the multiplication of this chaos the Chaos Coefficient.
Not only does chaos create pain for your employees, it also prevents your customers from receiving the brand promise they’ve come to expect.
Understanding the Pain Behind the Numbers
Some gaps in your business may be obvious to spot. For example, you can quickly see the difference between current and desired revenue or track operating margins through well-maintained financial records. Your dashboard may even provide data showing where you’re on track and where you’re off course.
This data, however, rarely explains the full story of why the gaps exist. Why are revenues falling short? Why are margins below target? Why is customer satisfaction declining?
While the consequences of chaos are felt throughout the company, from the C-suite to frontline staff, the root cause is often difficult to pinpoint.
How Hidden Gaps Show Up in Your Systems
Hidden gaps are typically buried within your business systems, including your revenue system, value delivery system, and guidance system. Here are a few examples of how a hidden gap might manifest in your business:
A lack of clarity among your team regarding organizational goals, resulting in decisions that don’t align with objectives.
A clumsy handoff process between sales and operations that erodes understanding of customer requirements.
A lack of knowledge, authority, or access to information that prevents your customer service team from handling inquiries promptly.
A technology stack that fails to provide your team with timely or accurate information when they need it.
Find Your Gaps Today for Free
If you’re a leader ready to start finding your company’s hidden gaps, we recommend spending just five minutes to take The Gap View Enterprise Systems Check—it’s free. Upon completion, you’ll receive a complimentary gap analysis by email which outlines the impact of potential gaps and offers suggestions to tackle them.
This analysis also serves as a valuable conversation starter for your team. Fixing identified gaps requires focused engagement from the people working within your systems. Working together and with The Gap View, you’ll gain clarity about what is important and what you need to be really good at to deliver value and fulfill the brand promise you’ve made to your customers.
Happy gap-hunting!
